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Q: How do I pay for an item I have ordered? 

We offer 2 payment options:
    1. Pay cash on delivery when the item is shipped to your home. Please note delivery charges may vary depending on the location. 

    2. Reserve the item and make an appointment by emailing us at: info@secretstash.pk or calling us at +923238223055 to pick up and pay at our location (this is valid for Karachi only).  

Q: How do I sell something on Secret Stash?

We only accept brand new or gently used original items from designer and/ or high street brands. 

Items for sale must be sent to us in Karachi where we check them for condition and authenticity.

If they meet our selling criteria we will then proceed with putting them online. If your items sell, we take a fixed commission.

For further details and our address, please call us at 0323-8223055 or email at info@secretstash.pk 

Q: What is your return/ refund policy?

We have a strict no refund and no exchange policy - all sales are final.

Q: Will people know if I have bought or sold something on Secret Stash? 

We have a strict privacy policy where Secret Stash will not reveal a buyer or seller's identity or personal information. We respect our customers' right to anonymity. 

Q: How do I know what the condition of an item for sale is? 

Each item for sale has a description where we state if there are any marks, stains, scratches or any other noticeable details they should know. We want our customers to have the best possible shopping experience and try to be as honest as possible.

Secret Stash has the following 4 condition categories: 

    1. Brand New -The item has never been used with no visible marks of wear. Sometimes may have a mark or two from storage. and in some cases still have it's original tags in place.  
    2. Like New - The item may have been used once or twice and will have minimal signs of wear.
    3. Gently Used - The item is used but in excellent condition and will have a few signs of wear that aren't very noticeable.
    4. Pre Loved - Item has been used and it shows with signs especially near the corners. However there will never be something that is very beat up for sale on Secret Stash.